One place to call for any support or service inquiries.
We strive to make every customer who calls in our top priority. To guarantee each experience is positive, you’ll always be connected to one of our employees, never a robot. The Impact Help Desk employs 120 support experts who hold over 200 active certifications in order to remain knowledgeable about all of the technology and solutions we offer. They don’t give up until your issue is resolved; they work remotely, over the phone or in person to get the job done.
Help Desk Hours
Standard help desk hours are weekdays from 7 am–8 pm CST.
24/7 support is available after hours, on weekends and during holidays. An additional fee may apply.
The help desk team will install utilities such as Konica PageScope data administrator, Kyocera Net Viewer or Ricoh Manager NX Lite onto IT computers and servers to allow administrators to manage their devices. IT reps will receive training on these utilities.