MANAGED IT & CLOUD

IT Expertise with a Security-First Approach

Achieve optimal network performance with a comprehensive technology package

Complete IT Monitoring
and Management

IT is a critical piece of any functioning business, and in an increasingly digital world, the challenges are evolving regularly. For small and mid-market companies who have small IT departments or no support at all, this means managing change, scaling to meet growth demands and having a proactive cybersecurity defense supported with advanced technology. At Impact, we recognize the expense and lack of resources that keeps many SMBs from meeting these challenges; that’s where we come in. Our Managed IT and Cloud Services program takes a security-first approach to addressing the everyday IT needs of businesses. We’ve put together a package of best-of-breed tools and technology, with services managed and supported by our certified experts, who will partner with you to proactively monitor and manage your network. For those who already employ IT professionals, we offer our network management toolset with Impact Help Desk support for remedial issues, increased visibility and security.

Since Impact has joined our team, we are able to function with a lot less stress. They provide us with a sense that they are employees of Dnesco.

Gregg, President at Dnesco Electric

Managed IT Services

Why do I need managed IT solutions from Impact?

To ensure the security and efficiency of your IT infrastructure performs at peak capacity.

We act as your managed service provider, fully managing and supporting your full IT environment, and if you have internal IT team, we will be their support system. Our goal is to provide unmatched value and security with software, hardware and 24/7 access to service, all for an unbeatable fixed-fee price. Our unique assessment process informs our specialists as they create a custom package of solutions and technology to address areas of need. This includes access to the latest technology and cybersecurity measures; guidance on smart IT investments and monthly IT budgeting; implementing modern and secure network applications has never been easier.

IT services from Impact address the needs of businesses with:

small IT team A small or nonexistent IT team

security program Outdated or nonexistent cybersecurity programs

Limited budgets Limited budgets and resources

compliance issues Industry compliance issues

ecovery plan No disaster recovery plan

employee training No employee training

What is included in Impact’s IT services packages?

Software, hardware, technology and support from top partners, selected by our certified experts and packaged together according to your needs and budget.

The market for IT products and services gets bigger every day. Finding what’s right for your organization’s IT infrastructure without guidance can waste the time and money of decision makers. When you partner with Impact, you receive the knowledge of industry professionals who encompass a multi-layered support structure for 24/7 monitoring and remediation, and act as advisors for your in-house IT team. We take away the guesswork, and perform a thorough assessment and testing process, along with product demos and budget analysis to pinpoint the specific products and services that align with your needs.

With Impact’s Managed  IT and Cloud Services, you’ll receive:

tools Best-of-breed tools

team A team of certified professionals

Custom budgeting Custom budgeting and payment plans

Employee training Employee training

support 24/7 support

Secure cloud Secure cloud storage

recovery Disaster recovery planning

Mobile workspace Mobile workspace solutions

collaboration tools Productivity and collaboration tools

How does the Managed IT Services work

How does the process work?

With a multi-step assessment, which includes testing, remediation and an in-depth analysis of every aspect of your IT infrastructure.

Before selling any solutions to our clients, Impact’s IT specialists align with your company’s decision makers and end users to get a full view of your current IT infrastructure in order to provide the recommendations that fit your budget and align with your growth goals and security requirements.

  1. Network device discovery –We use our custom toolkit (INC) to gather data about all network operations, performance and security to begin assessing the health of your infrastructure and target vulnerabilities and current areas of concern.
  2. Network system assessment –A designated Field Network Engineer will do an in-depth analysis of all company hardware, including a look at data, configuration and examination of physical machines.
  3. End user interviews –We send in our experts to talk with your employees about their day-to-day activities and pain points to map out current processes for more detailed recommendations.
  4. Data analysis –Your assigned engineers will look at the analytics of how your business is currently running, taking the results from vulnerability tests and remediations to identify any gaps to inform our recommendations.

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